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Whether you have questions about outdoor kitchens, patio furniture, or an existing order, our team is ready to assist.
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Frequently Asked Questions
How long does shipping take?
Orders typically ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like pergolas and outdoor kitchens may have specific delivery details noted on their product pages.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your shipment. If you have not received tracking information within 3 business days of placing your order, feel free to contact us.
What is your return policy?
We offer 30-Day Returns on eligible items. Please review the item's product page and our Return Policy for full details on eligibility, condition requirements, and how to initiate a return.
Can I exchange an item for a different style or finish?
We are happy to help coordinate exchanges within our 30-Day Returns window. Contact us with your order number and the item you would like instead, and we will walk you through the process.
How do I choose the right patio furniture set for my space?
We recommend measuring your patio, deck, or garden area before browsing. Each product listing includes dimensions and seating capacity to help you find the right fit. If you need personalized guidance, send us your space dimensions and we will share recommendations.
What materials are your pergolas and gazebos made from?
Materials vary by product and are listed on each product page. Common options include powder-coated aluminum, cedar, and weather-resistant steel. Check the specifications section of any listing for full material and care details.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Responses
Owned and operated by Patio Traditions, our team replies to every inquiry within one business day.
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Your personal and payment information is protected with industry-standard encryption at every step.
30-Day Returns
If something is not the right fit for your outdoor space, our return process is simple and straightforward.
Free Continental Shipping
Most orders ship free within the Continental U.S., so you can focus on designing your perfect patio.
